This page describes the categories of third-party sub-processors Syntra uses to help deliver the Services, the purpose of each, and how we manage them - a current list of the named entities behind these categories is available on request.
1.About sub-processors
A sub-processor is a third party that Syntra ("we", "us" or "our") engages to process personal data on our behalf in order to help us deliver our platform and AI-powered services (the "Services") to you (the "Customer"). Where we act as your processor, we do so under our Data Processing Addendum, which sets out how we appoint and manage the sub-processors described on this page.
Before we engage a sub-processor, and throughout our relationship with it, we take steps to protect the personal data entrusted to us:
- We impose data-protection obligations on each sub-processor by written contract that are no less protective than those in our Data Processing Addendum;
- We assess each sub-processor's security and privacy practices before onboarding and on an ongoing basis, in line with our security programme;
- We engage sub-processors only for the purposes described below, and only to the extent needed to provide, secure and support the Services;
- Where personal data is transferred across borders, we put appropriate safeguards in place, such as standard contractual clauses, as set out in our Data Processing Addendum.
We remain responsible to you for the performance of our sub-processors' obligations.
2.Our sub-processors
We group our sub-processors by the role each plays in delivering the Services. The table below describes each category, its purpose, the broad category of data it may process, and the general region in which processing takes place. So that this page stays current and vendor-neutral, we describe each sub-processor by its role rather than by name; the current list of the named entities behind these categories is available on request (see The current named list).
| Sub-processor (role) | Purpose | Data processed | Region |
|---|---|---|---|
| Cloud infrastructure & hosting | Hosting the Services and storing Customer Data on secure, managed infrastructure. | All categories of Customer Data stored in the Services, including account and contact records. | US / EU |
| Telephony & voice calling | Placing and receiving the calls the AI Agent makes and answers on your behalf. | Phone numbers, call metadata, call audio and recordings. | US / EU |
| SMS & messaging delivery | Sending and receiving text and chat messages to and from your End Users. | Phone numbers, message content and delivery metadata. | US / EU |
| Email delivery | Sending transactional and notification emails on your behalf and to your Account. | Email addresses, message content and delivery metadata. | US / EU |
| AI language-model processing | Generating the AI Agent's responses, summaries and other Output from the content you provide. | Prompts, conversation content and knowledge you supply, and the resulting Output. | US / EU |
| Speech-to-text & text-to-speech | Transcribing call audio and synthesising the AI Agent's voice. | Call audio, transcripts and synthesised speech. | US / EU |
| Payment processing | Processing subscription and usage-based payments and preventing fraud. | Billing contact details and payment metadata (card data is handled by the processor). | US / EU |
| Product analytics | Understanding how the Services are used so we can operate and improve them. | Account identifiers, device and usage data, and product-interaction events. | US / EU |
| Error & performance monitoring | Detecting, diagnosing and resolving faults and performance issues. | Diagnostic and log data, device data and limited event context. | US / EU |
| Customer support tooling | Managing and responding to your support requests and communications with us. | Contact details and the content of your support enquiries. | US / EU |
The categories above reflect the roles a sub-processor may perform. Not every Customer's configuration engages every category - the sub-processors actually used depend on the features you enable and the channels you configure.
3.The current named list
We keep an up-to-date list of the named entities that sit behind each category above, together with the specific processing each performs. To request the current list, please email us at hello@syntra.ai. Where you have an agreement with us that requires it, we can also make the list available to you under our Data Processing Addendum.
4.Changes & notifications
As the Services evolve, we may add, replace or remove sub-processors. When we do, we will update this page, and where we act as your processor we will provide a way for you to be notified of new or replacement sub-processors before they begin processing personal data on your behalf, so that you have an opportunity to review the change.
- To subscribe to notifications of material changes to our sub-processors, email us at hello@syntra.ai and we will add you to the notification list;
- The mechanism, notice period and any right to object are governed by our Data Processing Addendum where it applies to you.
Material changes take effect only after the applicable notice period has passed, unless a change is required sooner to maintain the security or lawful operation of the Services.
5.Contact us
If you have any questions about our sub-processors, or would like to request the current named list, please contact us:
SYNTRA LLC
8 The Green, Dover, Delaware 19901
hello@syntra.ai