How Numi Scan grew bookings by 30%
An award-winning ultrasound clinic was losing hours a day to paper forms and to patients booking scans that didn't match their stage of pregnancy. With Syntra, bookings grew 30%, the paperwork went fully digital, and every booking now lands on the right scan.
The challenge
Numi Scan is an award-winning private baby-scan clinic in Gosforth, Newcastle, and its whole service runs to the calendar of a pregnancy. Every scan has a window. An early reassurance scan sits at 6 to 9 weeks, a gender scan opens from 15, a 4D bonding scan lands between 24 and 34. Book outside the window and the scan simply can’t be done.
That left the team carrying two problems by hand. Patients would book a package that didn’t match how many weeks along they were, and a sonographer would only find the mismatch once the patient was already on the couch: an awkward conversation and a wasted slot. And every appointment arrived with paper, consent forms, intake sheets, records to file and re-file. Between the mis-booked scans and hours a day lost to paperwork, time that belonged with families was going to admin.
What Syntra changed
Syntra rebuilt the booking around the pregnancy itself. The booking flow now asks how far along a patient is and only shows the scans that fit, so a mum at eight weeks is guided to an early scan, not a 4D she can’t have for months. The wrong-package problem didn’t get smaller, it disappeared, because the system won’t let someone book a scan their dates don’t allow.
Then it took the paper out completely. Consent and intake forms are digital now, filled in before the visit and saved straight to the patient’s record. The hours the team used to spend printing, chasing and filing went back into the day, and a patient’s history is pulled up in seconds instead of hunted down in a folder.
The results
Bookings grew 30%. The paperwork that used to eat hours is gone, replaced by digital consent and intake that file themselves. And because every booking now matches the patient’s stage, sonographers spend their time scanning rather than untangling mismatched appointments. In 2025/26 Numi Scan was named Best Ultrasound Clinic at the North East Prestige Awards, recognition the clinic ties in no small part to how much more smoothly the whole operation now runs.
We were buried in paper, consent forms, intake sheets, records to file, and our sonographers kept losing time to patients who'd booked a scan that didn't match how far along they were. Syntra sorted both. Bookings are up 30%, every patient now lands on the right scan for their stage, and the paperwork that used to eat hours of our day is simply gone. Being named Best Ultrasound Clinic capped off a year where the whole clinic just runs better.
Want results like Numi Scan's? Syntra answers every enquiry, books it in, and follows up automatically, so your team can focus on the work.